Author: Mark Campanale

Federal Bills File; Background Checks on Firearms Transfers

Government Relations Updates, Members Only

Two bills were filed in the House of Representatives on March 1, 2021. H.R. 8 was introduced by Rep. Mike …...
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New Mexico proposed 36% APR legislation does NOT include pawn

Government Relations Updates, Members Only

Reports from some trade associations that represent non-depository lenders, not pawn industry related, discuss bills filed in New Mexico...
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HOW TO UPDATE YOU PROFILE ON PAWNFINDERS.COM

Members Only

When a customer searches Pawnfinders.com for a pawn shop in their area, how does your profile appear?  Do you have your …...
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REFINING

REFINING

Loading… BUSINESS SERVICES | COMPUTER SERVICES & SOFTWARE | DIAMOND BUYERGEMOLOGIST EDUCATION | JEWELRY PRODUCTS &...
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CLUTTER-FREE AND CUSTOMER FOCUSED

Expert Guidance

A clean and inviting store is one of the keys to a successful operation. Your retail space needs to be …...
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EMPATHY THROUGH DESIGN THINKING

Expert Guidance

When it comes to promoting your business, everything matters. Just as we need to be problem solvers, we also need …...
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RADICAL LISTENING

Expert Guidance

“When you talk, you are only repeating what you already know. But if you listen, you may learn something new.”~ Dalai Lama...
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THE CUSTOMER EXPERIENCE BEGINS WITH EMPATHY

Expert Guidance, Members Only

“Empathy fuels connection, sympathy drives disconnection.  Rarely does an empathic response begin with ‘at least’.” ...
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WHAT DO I GET FOR ‘LIKING’ YOU ON FACEBOOK?

Expert Guidance, Members Only

by Mark Campanale, Digital Marketing Manager The sign says, ‘Like Us On Facebook!’ Ok.  Done.  Now what? I know that when …...
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YUP, YOU SCREWED UP. NOW LET’S FIX IT.

Expert Guidance, Members Only

by Mark Campanale, Digital Marketing Manager Accidents, mistakes, and bad experiences happen; and ‘happen’ is a great word, as it...
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HOW TO BOOST PROFIT WHEN SELLING YOUR GOLD SCRAP

IP Insight

SPONSORED CONTENT by Robert Torrissi, Vice President, Garfield Refining As pawnbrokers know, managing price risk when buying and selling...
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Sherlock Holmes 3.0 is the New Lab-Grown Diamond Detector from Yehuda

IP Insight

SPONSORED CONTENT from Yehuda Yehuda Diamond Company is excited to announce yet another miraculous development by Zvi Yehuda. Followed by...
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GOLD TESTING TECHNIQUES

IP Insight

SPONSORED CONTENT by Rafael Amador, United Precious Metal Refining, Inc. When it comes to testing and buying gold, most pawnshops …...
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OCC’s Proposed Rule on Fair Access to Financial Services

Government Relations Updates, Members Only, NPA News

We would like to take this opportunity to thank everyone who took the time to submit a post in support …...
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