RADICAL LISTENING
“When you talk, you are only repeating what you already know. But if you listen, you may learn something new.”~ Dalai Lama...
THE CUSTOMER EXPERIENCE BEGINS WITH EMPATHY
“Empathy fuels connection, sympathy drives disconnection. Rarely does an empathic response begin with ‘at least’.” ...
WHAT DO I GET FOR ‘LIKING’ YOU ON FACEBOOK?
by Mark Campanale, Digital Marketing Manager The sign says, ‘Like Us On Facebook!’ Ok. Done. Now what? I know that when …...
YUP, YOU SCREWED UP. NOW LET’S FIX IT.
by Mark Campanale, Digital Marketing Manager Accidents, mistakes, and bad experiences happen; and ‘happen’ is a great word, as it...
How to Empower the Pawn Industry Using Effective Communication with Lawmakers
This Content is for Members Only...
HOW TO BOOST PROFIT WHEN SELLING YOUR GOLD SCRAP
SPONSORED CONTENT by Robert Torrissi, Vice President, Garfield Refining As pawnbrokers know, managing price risk when buying and selling...
Sherlock Holmes 3.0 is the New Lab-Grown Diamond Detector from Yehuda
SPONSORED CONTENT from Yehuda Yehuda Diamond Company is excited to announce yet another miraculous development by Zvi Yehuda. Followed by...
GOLD TESTING TECHNIQUES
SPONSORED CONTENT by Rafael Amador, United Precious Metal Refining, Inc. When it comes to testing and buying gold, most pawnshops …...
OCC’s Proposed Rule on Fair Access to Financial Services
We would like to take this opportunity to thank everyone who took the time to submit a post in support …...
NPA Guided By Serious and Committed Pawnbrokers
We started our business more than 25 years ago. At that time, I decided to attend the NPA National Convention …...
NPA Is The Best Decision We Ever Made
I was first introduced to the NPA at the ripe age of 25 in 1992 by Charles R. Jones (namesake …...
Just Join The NPA
No Decision Here! Just Join! Our first store opened in 1991. We either joined that year or the next year. …...
Voted Best Pawn Shop Thanks To NPA
Compared to most in the pawn industry, Capital Pawn based in Oregon, is a new player. Without the direction and …...
Advocacy, Product Knowledge, and Strong Relationships
I’ve been in the Pawn Business for 25 years, the first 19 were at one of the big corporations. When …...
NPA Membership is Business Insurance
There is no way that the pawn industry would be where we’re at today without a constant presence in Washington …...
