Author: Mark Campanale

People of Pawn: Gayle Ferebee

People of Pawn

People of Pawn: Gayle Ferebee My number one skill that I attribute my success in the pawn business to is …...
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People of Pawn: Kevin Prochaska

People of Pawn

People of Pawn: Kevin Prochaska Kevin is a Past President of the NPA and a NPA Charles R. Jones Lifetime Achievement …...
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THE CUSTOMER EXPERIENCE BEGINS WITH EMPATHY

FOR EVERYONE

“Empathy fuels connection, sympathy drives disconnection.  Rarely does an empathic response begin with ‘at least’.” ...
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People of Pawn: Lisa Little, CPP

FOR EVERYONE

“IT IS LIKE ANY OTHER JOB. YOU GET OUT OF IT WHAT YOU PUT INTO IT.” LISA LITTLE HAS BEEN …...
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A Secure Way to Buy and Sell Laboratory-Grown Diamonds

Members Only

SPONSORED CONTENT FROM GEMOLOGICAL INSTITUTE OF AMERICA, INC. The holidays are coming and many consumers are looking to...
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Assess Gems and Jewelry with Confidence through Continuing Education

IP Insight

SPONSORED CONTENT FROM GEMOLOGICAL INSTITUTE OF AMERICA, INC. Gems and jewelry are perhaps some of the most high-value objects that...
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Frequently Asked Questions: Compliance with the Military Lending Act

Government Relations, Legislative Updates & Alerts

Updated November 23, 2021  We’re here with answers to NPA members’ recent questions on Military...
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36% Rate Cap Bill filed in the U.S. House of Representatives

Government Relations, Government Relations Updates, Legislative Updates & Alerts, Rate Cap

On November 15, 2021, H. R. 5974 the Veterans and Consumers Fair Credit Act was introduced by Rep. Jesus G. …...
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Full Disclosure at Your Fingertips

Expert Guidance, IP Insight

SPONSORED CONTENT FROM GEMOLOGICAL INSTITUTE OF AMERICA, INC. Distinguishing natural diamonds from laboratory-grown stones – now more...
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Protecting Your Business and the Pawn Industry Following the CFPB’s Military Lending Act Enforcement Action against First Cash/Cash America West, Inc.

Government Relations, Government Relations Updates

November 16, 2021  The NPA has reviewed the CFPB’s Military Lending Act (MLA) enforcement action against First Cash, Inc./Cash...
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CFPB Commences Military Lending Act Enforcement Action Against  FirstCash, Inc. and Cash America West, Inc. 

Government Relations, Government Relations Updates

November 12, 2021  Earlier today, the CFPB filed an action in Texas federal district court against FirstCash, Inc. and Cash …...
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