How to improve your customer service experience

Mark Campanale Expert Guidance, Members Only

~ Bob Phibbs is a Keynote Speaker at Pawn Expo 2021 ~ Bob Phibbs, The Retail Doctor SalesRX Online Retail Sales Training How to improve your customer service experience? Concentrate on your employees and engage their hearts, not just their minds. Many retail stores offer the same or similar products as you do. And anything is available online. If the …

EMPLOYERS CAN WITHHOLD, MAKE PAYMENTS OF DEFERRED SOCIAL SECURITY TAXES FROM 2020

Mark Campanale Government Relations Updates

IR-2021-17, Jan. 19, 2021 WASHINGTON − The Internal Revenue Service today released Notice 2021-11 addressing how employers who elected to defer certain employees’ taxes can withhold and pay the deferred taxes throughout 2021 instead of just the first four months of the year. In response to a presidential memorandum signed Aug. 8, 2020, Notice 2020-65 was issued on Aug. 28, …

CAPITAL ONE PENALIZED FOR BSA VIOLATIONS

Mark Campanale Government Relations Updates

FinCEN assessed a $390,000,000 penalty against Capital One for willful and negligent violations of the Bank Secrecy Act. Capital One disregarded its’ obligations to report information that would aid law enforcement in protecting national security. Their failures allowed known criminals to have unchecked access to the nation’s financial system, fostered criminal activity and allowed it to continue and thrive at the …

CFPB DIRECTOR RESIGNS

Mark Campanale Government Relations Updates

CFPB Director Kathleen Kraninger resigned at the request of newly sworn-in President Biden. The announced nominee to assume leadership of the CFPB is Rohit Chopra who is currently serving as a federal trade commissioner. Mr. Chopra was formerly at the CFPB as Assistant Director under Richard Cordray. https://thehill.com/policy/finance/535053-consumer-bureau-director-resigns-after-bidens-inauguration