Author: Mark Campanale

Training is Required

Industry Insights

Insight From Our Experts Training Is Required BY DAVE GRIFFITHS, THE AML GURUS FORMERLY THE CONSULTANTS, LLC AS I PERFORM …...
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ACE Cash Express and Hyundai in the CFPB’s Crosshairs

Government Relations

ACE Cash Express and Hyundai in the CFPB’s Crosshairs By Fran Bishop, NPA Government Relations Liaison 7/28/2022 While many of …...
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GRC EXPO Recap

Government Relations Updates

TEAM GRC Pawn Expo Recap 7/21/2022  I wish every pawnbroker had been able to attend last week’s Pawn Expo 2022 …...
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Bipartisan Safer Communities Act

Government Relations Updates

Banners Bipartisan Safer Communities Act S. 2938, the “Bipartisan Safer Communities Act,” is the firearms bill Congress passed, the...
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Do You Have An ATM At Your Store?

Government Relations Updates

Do You Have An ATM At Your Store? 6.23.22 by Fran Bishop, NPA Government Relations Liaison   I often see …...
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People of Pawn: Gayle Ferebee

People of Pawn

People of Pawn: Gayle Ferebee My number one skill that I attribute my success in the pawn business to is …...
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People of Pawn: Kevin Prochaska

People of Pawn

People of Pawn: Kevin Prochaska Kevin is a Past President of the NPA and a NPA Charles R. Jones Lifetime Achievement …...
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THE CUSTOMER EXPERIENCE BEGINS WITH EMPATHY

FOR EVERYONE

“Empathy fuels connection, sympathy drives disconnection.  Rarely does an empathic response begin with ‘at least’.” ...
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People of Pawn: Lisa Little, CPP

FOR EVERYONE

“IT IS LIKE ANY OTHER JOB. YOU GET OUT OF IT WHAT YOU PUT INTO IT.” LISA LITTLE HAS BEEN …...
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A Secure Way to Buy and Sell Laboratory-Grown Diamonds

Members Only

SPONSORED CONTENT FROM GEMOLOGICAL INSTITUTE OF AMERICA, INC. The holidays are coming and many consumers are looking to...
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Assess Gems and Jewelry with Confidence through Continuing Education

IP Insight

SPONSORED CONTENT FROM GEMOLOGICAL INSTITUTE OF AMERICA, INC. Gems and jewelry are perhaps some of the most high-value objects that...
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