Day: November 23, 2021

Frequently Asked Questions: Compliance with the Military Lending Act

Government Relations, Legislative Updates & Alerts

Updated November 23, 2021  We’re here with answers to NPA members’ recent questions on Military...
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THE CUSTOMER EXPERIENCE BEGINS WITH EMPATHY

Expert Guidance, Members Only

“Empathy fuels connection, sympathy drives disconnection.  Rarely does an empathic response begin with ‘at least’.” ...
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