TEAM GRC MONITORING STATE LEGISLATURES

Mark Campanale Government Relations Updates, Members Only

Last fall the NPA Board authorized Team GRC to contract with a tracking service that would allow monitoring of all state legislatures for bills filed that may impact the pawn industry. Some state pawn associations may already have this process in place, but others may not.   This week initial bill tracking reports were prepared for 28 states and emailed to …

PPP PROCESSING DELAYS CONTINUE

Mark Campanale Government Relations Updates, Members Only

Some pawnbrokers report having received PPP loan forgiveness with no problems, while others are still waiting. One pawnbroker recently received a request from their bank of additional information needed for the SBA such as…1) Description of the business activities; 2) Tax Return; 3) Company marketing information. Also reported was a SBA ‘Hold Code’ notation “NAICS 522-Credit Intermediation-Borrower appears to be engaged in lending-Potential eligibility issue.”   The …

RADICAL LISTENING

Mark Campanale Expert Guidance

“When you talk, you are only repeating what you already know. But if you listen, you may learn something new.”~ Dalai Lama XIV In my last article, THE CUSTOMER EXPERIENCE BEGINS WITH EMPATHY, I left you with a cliff hanger. I felt RADICAL LISTENING deserved it’s own spotlight. It’s one of the most critical aspects to truly understanding your customers, yet it’s …