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About
About NPA
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GRC Team Profiles
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GRC Updates
Events
Calendar of Events
Pawn Expo
NPA Legislative Conference
Pawn Industry Awards
Resources
Pawn Shop Regulations
Pawnbroker Peer Groups
NPACONNECT
Opening a Pawn Shop
Young Professionals
Scholarship Program
For Sale By Pawnbrokers
Media
National Pawnbroker Magazine
Industry Partner Buyers Guide
“This Week in Pawn” E-Newsletter
Advertising Opportunities
Shareworthy Pawnbroker News
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NPA Pawnbroker Benefits
Pawnbroker Peer Groups
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Become an Industry Partner
People of Pawn
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Home
Tag:
customer experience
THE CUSTOMER EXPERIENCE BEGINS WITH EMPATHY
•
FOR EVERYONE
“Empathy fuels connection, sympathy drives disconnection. Rarely does an empathic response begin with ‘at least’.”
...
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