2021 Pawn Expo Schedule

~ All events taking place at the Omni Fort Worth unless otherwise noted ~

(SUBJECT TO CHANGE)

Saturday, July 10, 2021
8:00 am – 12:00 pm NPA Board of Directors Meeting
12:00 pm – 7:00 pm Convention Registration
2:00 pm – 5:00 pm TopGolf Tournament
5:00 pm Dinner / Evening on your own
Sunday, July 11, 2021
7:30 am – 5:00 pm Convention Registration
8:00 am – 5:00 pm Exhibitor Setup
8:00 am – 4:00 pm The Marketplace
8:15 am – 9:00 am GRC Team “State of the Nation”
9:00 am – 10:00 am General Session Keynote Presentation:
You Can Compete – Bob Phibbs, The Retail Doctor
10:00 am – 10:15 am Break
10:15 am – 11:00 am General Session Keynote Presentation:
Never Make It: Why Success Is Hurting Your Pawn Business,
Tyler Wilson, Pocket Pawn
11:30 am – 1:30 pm Annual Meeting & Awards Luncheon sponsored by
2:15 pm – 3:30 pm Seminars:
Pivot & Reinvent Your Business in 2021 and Beyond
Jeff Wilhelm, Director of Store Operations, National Jewelry & Pawn
Don’t Kill your Golden Goose- Protect & Perpetuate your Business
Larry Oxenham, American Society of Asset Protection
3:45 pm – 5:00 pm Seminars:
Measuring Your Success Against NPA Benchmarking Survey Data

Marketing & Branding, Tyler Wilson, Pocket Pawn

6:00 pm – 10:00 pm Welcome Reception/Auction at River Ranch (Busses will begin transporting guests at 5:30 pm)
Monday, July 12, 2021
7:30 am – 5:00 pm Convention Registration
8:00 am – 9:00 am Interactive Panel Discussion:
Keys to the Ultimate Customer Experience
Moderated by Mark Campanale, NPA Digital Communications Manager

Firearms Panel Discussion Moderated by Johnny Whiteside

9:00 am – 5:00 pm Trade Show
12:00 pm – 1:00 pm Trade Show Lunch
2:30 am – 3:00 pm Coffee Break in Exhibit Hall sponsored by
4:00 pm – 5:00 pm Reception – Trade Show Floor
5:00 pm – 6:00 pm State Association Town Hall
5:00 pm Dinner / Evening on your own
Tuesday, July 13, 2021
8:00 am – 12:00 pm Convention Registration
8:00 am – 9:00 am Interactive Panel Discussions:
Is this Authentic? Moderated by Michael Mack of Max Pawn

The Struggle is Real, Ways to Create Success in a Multigenerational, Multifaceted Team Moderated by Cathy Gish

9:00 am – 1:00 pm Trade Show
10:30 am – 11:00 pm Coffee Break in Exhibit Hall
11:30 am – 12:30 pm Trade Show Lunch
1:00 pm – 6:00 pm Exhibitor Breakdown
1:00 pm – 2:30 pm Idea Sharing Roundtables:
Increase Your Loan Balance!

You Can’t Sell With an Empty Cart! Managing Pawn Shop Supply

2:30 pm – 2:45 pm Break
2:45 pm – 4:15 pm Idea Sharing Roundtables:
Increase Your Loan Balance!

You Can’t Sell With an Empty Cart! Managing Pawn Shop Supply

5:00 pm – 6:30 pm Farewell – “Vendor Love” Appreciation Reception
6:30 pm Dinner / Evening on your own