The Rise and Resurgence Of QR Codes (And What To Do With Them)

Mark Campanale Expert Guidance, NPA News

By Mark Campanale, NPA Digital Communications Manager 4/13/2022 “I want an Oompa Loompa now!” ~ Veruca Salt AS MARKETING AND PROMOTIONS have changed throughout history, one factor remains constant: consumers want products and product information NOW. They want to read reviews, compare costs, see alternative options, see product pictures, and make a purchase IMMEDIATELY. No one wants to go from …

People of Pawn: Abigail Mielcarek

Mark Campanale Members Only, People of Pawn

What customer behavior brings me joy? When customers recognize me from when I worked at the counter! Abigail started her journey in pawn in 2016 as a frontline broker and quickly rose through the ranks to Vice President of her three locations. Abigail is a board member of the California Pawnbrokers Association and a member of the Women’s Jewelry Association. Streamlining …

Knowledge and Skills for Today’s Hot Topics 

Mark Campanale IP Insight, Members Only

Sponsored Content from GIA Alumni Collective Stay on top of pressing industry topics and gain product knowledge with GIA Continuing Education seminars. From laboratory-grown diamonds, pearls and jewelry design to how to assess country of origin, you’ll find diverse topics that suit your interests and can help advance your career.     Taught by GIA scientists, experts and instructors, online seminars can …

Zero Tolerance Policy Update—Biden’s Efforts Targeting Rogue Gun Dealers

Mark Campanale Members Only

3/31/2022 by Fran Bishop, NPA Government Relations LiaisonContact: grc@nationalpawnbrokers.org Recently, NPA Industry Partner National Shooting Sports Federation (NSSF) conducted the above-entitled webinar, which I attended. The following information I’m sharing is from my notes. I hope you receive this information in the spirit intended and it benefits you and your business.  Keeping abreast of all regulations should be a requirement …

Federal Reserve Census of Nonbank Financial Institutions: Part Two 

Mark Campanale Members Only

3/24/2022 By Fran Bishop, NPA GRC LiaisonContact: grc@nationalpawnbrokers.org Think back to Fall 2020 when you may have received a communication from the Federal Reserve asking you to participate in a ‘Census of Finance Companies and Other Lenders’. It was a voluntary request and “your answers will be kept confidential.”  Why this is important for Pawnbrokers Many of you asked NPA’s …

AUCTION SERVICES

Mark Campanale AUCTION SERVICES

BUSINESS SERVICES | COMPUTER SERVICES & SOFTWARE | DIAMOND BUYERGEMOLOGIST EDUCATION | JEWELRY PRODUCTS & SERVICESMEDIA & WEBSITE DESIGN | MERCHANDISE HANDLING & INVENTORY CONTROLPRODUCT WHOLESALERS & DEALERS | REFINING | STORE DESIGN & EQUIPMENTSTORE SECURITY

What’s behind the curtain at the Department of Homeland Security?

Mark Campanale Government Relations, Members Only

3/10/21 by Fran Bishop, NPA Government Relations Liaisongrc@nationalpawnbrokers.org  According to Senator Ron Wyden (D-Oregon) a secret surveillance program collects Americans’ money-transfer data.  Why This Is Important For Pawnbrokers: Hundreds of federal and local law-enforcement agencies have access to the records according to a letter from Sen. Wyden. This is the first time Congress became aware of the existence of this …

People of Pawn: Gayle Ferebee

Mark Campanale People of Pawn

My number one skill that I attribute my success in the pawn business to is my “people” skills.  My positive attitude and love for the pawn industry has been key to making my customers feel like friends, training my team for (only) EXCEPTIONAL customer service, and, most recently, playing a lead role in the re-organization our Tennessee Pawnbrokers Association.“ ~ …

The Many Shapes and Sizes of Bank Discontinuance

Mark Campanale Government Relations, Government Relations Updates, Members Only

2/24/2022  Why this is important for Pawnbrokers: Bank discontinuance comes in many shapes and sizes and here’s a new twist. If you haven’t seen your customers’ government benefit cards or tax refund cards declined, it is quite possible that it will happen. In a report in American Banker this week, federal regulators are investigating Bank of America’s handling of government benefits …

ANOTHER BUSY WEEK AT THE CFPB

Mark Campanale Government Relations Updates

2/17/2022 By Fran Bishop, NPA Government Relations Liaison COMPLIANCE—COMPLIANCE—COMPLIANCE  Another busy week at the CFPB:  Action taken to prevent prepaid card issuers from siphoning consumers government benefits. A great number of Americans have chosen to receive payments on a prepaid card in lieu of to a bank account which many do not have as they are ‘unbanked or underbanked’.   Under …

More State Legislature Activity

Mark Campanale Government Relations Updates

2/17/2022 By Fran Bishop, NPA Government Relations Liaison Again this week I reviewed 200+ bills that our keyword search produced from our NPA State Bill Tracking service. A counterfeit precious metals crime bill in New Jersey is my favorite.  Why this is important for Pawnbrokers… New Jersey Assembly Bill 2597 states that an individual is guilty of a third degree …

PEOPLE OF PAWN: KEVIN PROCHASKA

Mark Campanale People of Pawn

Kevin is a Past President of the NPA and a NPA Charles R. Jones Lifetime Achievement Award designee, who has been in the pawn business for 40 years. He started his career in the pawn working part time as a pawn clerk while attending the University of Texas at Austin, where he earned his Bachelor’s degree in Accounting and his …