MEET THE NPA STAFF

Mark Campanale Members Only, NPA News

With a “New Day” at the NPA, we bring you a new team of highly dedicated professionals working hard in every area to bring the pawn industry our very best every single day.  We know our valued members and Industry Partners look to the NPA and our Board of Directors for guidance, insight and support which is why we are committed to serving our members fully, equally and impressively.   

Every day of the week, your Government Relations Committee is hard at work, along with seven other active committees. Currently, your Membership Committee is meeting bi-weekly and your Convention Committee is meeting weekly to meet the demands of their schedule. All of the work being done is purposeful and thoughtful as our Committee Members strive to bring value to our esteemed members and Industry Partners.   

At the core of this effort is your NPA Team, a group of like-minded individuals with specific skill sets all working collaboratively toward a single goal; to further the interests of all things pawn.   

Mary Katherine Moore is your Director of Marketing & Communications. 

You won’t be around Mary Katherine a minute before you hear her say “Let’s build it!” She loves nothing better than finding ways to connect people with associations that will benefit their careers and businesses. She comes to the NPA with loads of experience doing just that. Mary Katherine has more than 20 years of marketing experience in finance publishing, membership organizations, and public relations, most recently at a company specializing in peer groups for corporate treasury professionals in New York. MK has expertise in event production, digital marketing, public affairs and communications. MK brings to the NPA a track record of success in growing revenue, awareness and collaboration through both direct and digital channels. She is also the five-time Alabama National Fair pepper jelly champion, so watch out.   

Jody Kudless is your Director of Business Development.

Jody comes to the NPA with 27 years of Sales experience and a history of rebuilding magazines, websites and brands in need of transformation and a revised vision. Jody spent 20 years in publishing with Miller Freeman/CMP Media in NYC where she held the titles of National Sales Manager, Publisher, Senior Sales Director and Director of Sales. Jody is with the NPA to help our Industry Partners drive their businesses forward. Even better – she is not only brilliant; Jody is a ton of fun to work with.   

Christy Norcross is your Events Director at the NPA.

Christy comes to you with her Certified Meeting Professional designation and over 23 years in convention and event planning. Christy manages Annual Association Meetings of 200 up to International Conferences of over 20,000, as well as incentive trips in international destinations and National Student Competitions. Christy was named ConferenceDirect’s Conference Manager of the Year in 2015 and 2019 and Rookie of the Year in Conference Management for 2007.  

Mark Campanale is your Digital Communications Manager. 

Prior to joining the NPA, Mark spent 28 years championing the customer experience in both the financial and entertainment industries. Throughout his entire career, Mark has been the driving force behind solid marketing and communication strategies, including developing marketing plans and implementing a consistent brand message through all media formats.  As Chief Experience Officer in the financial industry, Mark re-imagined the customer experience in the hands of the front-line and sales staff.  As a change agent, he built programs that focused on enhanced customer interaction, and positioned staff as trusted advisers.    

Meghan Andrews is your Membership Services Manager.

 Meg comes to the NPA with fifteen years in Customer Service and has experience in sales, marketing and event planning as well. Meg handles all service related to membership billing/invoicing and manages all general service-related inquiries. She is also that fantastic voice you hear when you need assistance at the NPA. Meg is articulate, resourceful and will find you answers when you need them.   

Amy Kehoe is your Administrative Assistant at the NPA.

Amy is resourceful and responsive. She does a great job of assisting with any/all tasks the office needs help with, from proofreading our quarterly magazine to making calls for list enhancement purposes. Amy helps us keep our act together, and we are grateful.   

Veronica Costanza is your Business Development Associate. 

Veronica comes to the NPA with over 35 years in Management and Sales experience. She spent 15 years in publishing with Miller Freeman/CMP Media in NYC where she held roles as Publisher, Group Publisher, National Sales Manager and Publishing Director. Veronica is working collaboratively with our Director of Business Development to help develop programs to drive business forward for our valued Industry Partners.   

As the Executive Director of your National Pawnbrokers Association, I take great pride in the work being done on behalf of our membership daily. I know how committed our team members are to the pawn industry and feel fortunate to work collaboratively with such a talented group of professionals.   

Sincerely,

Kristen Williams
NPA Executive Director