Certified Pawn Professional: Let the Learning Begin!

NPA’s Certified Pawn Professional (CPP) learning program was launched at Pawn Expo 2015. Three courses were offered to the inaugural class of 45 students. The courses included:

  • Store Operations
    How to effectively and efficiently run a pawn business
    Course Facilitator: David Adelman, longtime pawnbroker and past president of NPA
  • Marketing, Advertising, and Public Relations
    How to market your pawn store and manage the media
  • Human Resources
    How to develop a strong human resource strategy
    Course Facilitator: Jamie M. Hasty, SESCO Management Consultants

Three additional courses are currently in development and will be available in 2016.

The CPP designation was created in 2015 by the National Pawnbrokers Association to provide a professional designation for individuals in the pawn industry. The designation will elevate professional standards and be the recognized mark of distinction among those in the pawn business. More information on the CPP program can be found here.