MEETINGS & EVENTS - NPA'S ANNUAL CONVENTION & EXPO
Recovering Lost or Stolen Property: What You Can Do to Educate Customers, Reward Employees
Yolanda Walker, Cash America
Want to improve the integrity of your business by promoting safety? This seminar will explore ways you can help your customers and employees fight crime in your community. How many of your customers have complete and accurate descriptions of their property? Giving them the tools to properly catalogue their items helps law enforcement agencies track down stolen goods. You will learn about the Property Identification Program and receive I.D. kits to give to customers. Yolanda will also introduce an incentive program to reward your employees who assist law enforcement to help solve crimes. This will certainly boost morale in your shop!
World Class Retailing
Arnold Capitanelli, III, Senior Vice President of the Friedman Group
A powerful presentation on World Class Retailing, focused on a realistic perspective on how to maximize the performance of your staff and stores. This high-energy, senior-level overview of the most widely used management system in retail today will give you direction and examples of how to become a high-performance "world class retailer" and take your business from surviving to thriving, or from doing well to doing exceptionally well. In these challenging economic times, here is an opportunity to get the best advice available on the subject of increasing sales performance, from retail's preeminent consulting organization. You'll learn valuable insights on how the Friedman system can make your staff more productive, provide a shopping experience that results in higher ticket sales, and generate more repeat and referral business for your pawn shops. No theoretical concepts, just eye-opening, real-life, here-is-how information that each year results in millions of dollars in sales increases for retailers just like you.
Diamond Grading Level I and II
Michael Shields, Adamas
The Gettysburg Address, Martin Luther King Jr.'s "I Have A Dream", and the Sermon on the Mount…forget about 'em! This is quite simply the most important speech in the history of mankind...ever! Delivered by the best, most naturally gifted orator since Cicero, if you miss these talks, you will make less money with your diamonds than you should…and you'll go prematurely gray.
Note - This is NOT an "Introduction to Diamonds" talk. While the material will help improve & expand the way you look at diamonds, attendance presupposes a grasp of the basics of diamond grading.
Effective Advocacy
Dick Castner, U.S. Chamber of Commerce
Decisions made by legislators at all levels of government affect your business every day. Have you ever tried to do something about it? Communicating effectively with officials from city councilmen to members of Congress takes less time than you think, and it can make a real difference. Learn how to get the most out of your contacts with elected officials.
Pawnbroker RoundTable Session - Ideas in Action
RoundTable Format
In a new personalized format, this "Ideas in Action" discussion will provide an opportunity to interact one-on-one with industry experts and fellow pawnbrokers. Roundtable discussions will allow attendees to ask questions, get advice and give opinions that pertain to their businesses. There will be a number of interesting and exciting topics, so bring your questions…we look forward to seeing you there!
The Power of Change, How to Grow a Mom and Pop Company into a Small Giant
James Fischer, Author & Bruce Harris, A OK Inc.
This seminar will give a step-by-step process of how to take a one or two store pawn business and build it into an 8-10 store business and still have fun doing it. The seminar will be principled driven, showing the application of key building business blocks in the evolution of A OK Pawn. Participants will be given a number of key secrets to planned growth and will be encouraged to apply the seminar principles in outlining a one year "thumbnail plan" for their own business.
How to Make Money on High End Watches
Rob Chramosta
Is it real? Tips on watch authentication, look feel and touch. Tips and slides to improve your knowledge of higher end watches. Bring any watches you have questions about, including antique watches and pocket watches.
Anti-Money Laundering Requirements for Pawnbrokers
Gary Watkins, Stakeholder Liaison Division, Special Programs, Program Analyst, BSA
If your business has ever received a cash payment over $10,000, you must file IRS/FinCEN Form 8300, Report of Cash Payments Over $10,000 Received in a Trade or Business". This seminar will provide you with vital information on which transactions a business must report, the definition of cash, how and when a business should report payments and finally, the civil and criminal penalties applicable for noncompliance. This is a seminar you can't afford to miss.
ATF and FBI NICS Here For You!
Expert Panel
The FBI NICS Section will be presenting information regarding the valuable services that they provide. This will include information about the Voluntary Appeal File, Electronic background check, etc… Additionally, they will cover what you can expect during the background check process, as well as you what you can expect during the appeal process. Not only will this cover how to appeal, but how to handle when the individual returns to your store with a certificate advising that the decision has been overturned. This is also an excellent forum to have questions that you always wanted to ask answered.
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